rekan88Frequently Asked Questions

To open an account on rekan88, we require:

• Indonesian ID card (KTP): A clear, legible colour photo of both sides. The ID must be valid (not expired).
• Selfie with ID: A photo of you holding your KTP next to your face, in good lighting. This confirms the ID matches the account holder.
• Email address: Confirmed via a verification link we send to your inbox.
• Mobile number: Used for account recovery and verification during withdrawals.

Upload documents during account setup. Our verification team reviews them within 24 hours. If documents are unclear or data doesn't match our records, we'll ask you to resubmit. You cannot deposit or withdraw until verification is complete.

If you can't log in or notice unusual account activity:

• Forgotten password: Click "Forgot your password?" on the login page. We send a reset link to your registered email. Confirm your identity by replying to the verification email, then set a new password.
• Account locked: After multiple failed login attempts, your account locks for subject to verification. Try again later. If it remains locked, contact support immediately.
• Suspicious activity: If you see deposits or withdrawals you didn't make, contact our support team via in-app chat right away. Provide your account email and a description. We investigate and may temporarily freeze your account pending review.

Do not share your password or verification codes with anyone. rekan88 staff will never ask for your password via email or chat.

No. rekan88 policy permits only one account per person. We use identity verification (KTP check) to prevent duplicate accounts. If we discover multiple accounts under the same identity, all accounts are suspended and funds may be forfeited.

If you have accidentally created a second account, contact our support team immediately to have the duplicate closed. Do not deposit funds into duplicate accounts.

Withdrawal review times on rekan88 depend on your account status and the payment method:

• Standard review: Most withdrawal requests are reviewed within 24 business hours.
• First withdrawal: If this is your first withdrawal, additional verification may be required. You may be asked to confirm your identity or provide a photo of your payment method. This can extend review to 48 hours.
• Large amounts: Withdrawals above certain thresholds are reviewed by our compliance team for fraud prevention. This can add 24–48 hours.
• Payment method processing: Once approved, the funds transfer to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account. E-wallet transfers typically complete within hours; bank transfers may take 1–2 business days.

You'll receive an email confirming withdrawal approval. If your request is rejected, we explain the reason and you can contact support to resubmit.

rekan88 does not charge deposits or withdrawal fees. However:

• Payment provider fees: Your bank or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may charge fees for transactions. Check your payment provider's terms.
• Currency conversion: If you use a non-Indonesian payment method, your bank may apply foreign-exchange fees.
• Minimum amounts: Some payment methods have minimum deposit or withdrawal limits. These are displayed during transaction setup.

We always show you the exact amount that will be deducted and credited before you confirm. If you have questions about a fee, contact your payment provider or our support team.

Our weekly cashback offer is a promotional reward for active players. Terms vary depending on your account status and jurisdiction. Typically:

• Eligibility: You must have an active account with completed KYC verification and a deposit made in the prior week.
• Calculation: Cashback is calculated as a percentage of losses on qualifying games (live-dealer tables, slots, sportsbook) during the week. The exact percentage is displayed in the promotions section of your account.
• Timing: Cashback is credited to your account balance every Monday, if applicable. Check your account history for confirmation.
• Terms and conditions: Specific terms (minimum bet amounts, game categories, withdrawal restrictions) apply. Review the promotion details in your account before participating.

Cashback offers may change or be withdrawn without notice. Contact support if you have questions about whether you qualify.

RTP (Return to Player) is a percentage that shows how much of all money wagered on a slot game is paid back to players over time. For example, a slot with returns an average of 96 cents per dollar wagered (over thousands of spins). The remaining non-specific info is the house edge.

• Volatility: High-volatility slots (e.g., Gates of Olympus, Fortune Tiger) have larger but less frequent payouts. Low-volatility slots have smaller, more frequent payouts. Both can have the same RTP.
• Individual sessions: RTP is calculated across millions of spins. In a single session, you may win or lose significantly more or less than the RTP suggests. No slot guarantees a specific outcome.
• Game information: Each game on rekan88 displays its RTP in the rules or info section. Check before you play to understand the odds.

Popular rekan88 slots include Aviator, Sweet Bonanza, Mahjong Ways, and others—each with its own RTP. Remember: all outcomes are random and determined by certified algorithms.

Contact our support team through any of these channels:

• In-app chat: Open rekan88 (web or mobile) and click the chat icon. A support agent responds during business hours in English and Indonesian. Average response time: subject to verification.
• Email: Send a message to our support inbox. Include your account email, username, and a clear description of your issue. We respond within one business day.
• Help centre: Browse our FAQ and troubleshooting guides. Many common issues are answered without needing to contact an agent.

When contacting support, include:

• Your account email and username
• A clear description of the issue (e.g., "I cannot withdraw to online payment" or "My account won't load on mobile")
• Any error messages you see
• What you've already tried to fix it

Do not share your password. rekan88 staff will never ask for it via email or chat.